Role
UX Designer
UX Researcher
Tools
Duration
27 April 2022 - 1 May 2022
Challenge
The only challenge that i've faced was testing all of the feature because it needs some delivery number to use some feature.
Overview
How to Overcome it
So to overcome it, i ask my friends to find used RESI/delivery number and ask them to test it out themselves.
JNE is the largest and longest-running logistics delivery service company in Indonesia. JNE has an integrated app called MyJNE. My JNE is a mobile-based application from the JNE Company that functions to make deliveries efficient and ensure the deliverance to the customer.
Why i choose MyJNE?
1. The company is the largest that runs in logistics.
2. The app wasn't so good from the looks to the function.
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3. The overall review of the app in the playstore was awful.
Research & Analysis
1. I did some reviewing on the users of the app. and i found the pain points and the rooms for improvement.
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The phone number doesn't work properly as a login component.
Confusing navigation when registering and entering an account
Some users experience eyeache seeing the color of the ui used by MyJNE.
OTP sending from unclear and sometimes undelivered emails.
Users are lazy to go to outlets so they need a pickup or COD feature
Users have difficulty contacting CS.
I did some SWOT Analysis, Competitor Analysis and User Journey Map to analyze the most rational output.
From those pain points, i could conclude some of the rooms for improvement :
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Detailed
Login Form
Success Notification on Login &
Register
Fixed Email
OTP and
SMS OTP
Changed
Color
Pallete
Pick Up
Feature
FAQ on Ask
Joni
Prototype the Redesign
The New Wireframe
Conclusion
The conclusion is myJNE App is really needed to be redesigned and fixed because some features that aren't working and some features that needs to be added also the UI color needs a proper change.